Booking terms

Who we are

GiliFit Fitness Resort, Gili Trawangan, Lombok, Indonesia. You can reach us at management@gilifit.com or on WhatsApp at +62 818-1888-4460.

Booking and paying

Booking here reserves your place. You pay at reception, before or after your session — we take no payment online and store no card details.

Classes, personal training and massage are paid separately. They are not included in any gym pass.

Prices shown are the prices you pay. Members — anyone with an active weekly or longer gym membership — pay the member price, which reception applies when you pay.

Changing or cancelling

Classes: free cancellation until 4 hours before the class starts.

Personal training, massage and private classes: free cancellation until 24 hours before.

After that it counts as a late cancellation. Please cancel anyway — it lets someone else take the place.

Missing a session without cancelling counts as a no-show. Two no-shows or late cancellations within 60 days means personal training and massage must then be booked at reception rather than online. We can clear that at any time — just ask.

Online booking closes 15 minutes before a class starts, and 2 hours before personal training, massage or a private class. After that, ask at reception.

If we have to cancel

Occasionally we cancel a session — weather, illness, or too few people. We will tell you as soon as we know, by WhatsApp and email, and suggest an alternative. You pay nothing for a session we cancel.

Messages we send you

When you book we send a confirmation, a reminder before your session, and a message if anything changes or you cancel. They go by WhatsApp and email, to the number and address you gave us.

These are service messages about your booking, not marketing. We do not send offers, newsletters or promotions. You can stop the WhatsApp messages by replying STOP; we will still email you about your bookings.

Taking part safely

Everyone taking part accepts the Liability Release before their session. It covers the risks of exercise and massage, your fitness to take part, and the requirement to hold travel or health insurance that covers emergency treatment and evacuation from Gili Trawangan.

Tell your coach, trainer or therapist about any injury, condition, pregnancy or medication before you start, and stop if you feel unwell.

For the Kidz class (ages 2–6), a parent or guardian must stay at GiliFit for the whole class and remains responsible for the child.

Your booking link

Every confirmation contains a private link to your booking. Anyone who has that link can see and cancel the booking, so please don't share it.

If something goes wrong

Tell us. Email management@gilifit.com or speak to reception — we would much rather fix a problem than have you leave unhappy. These terms are governed by the laws of the Republic of Indonesia.